3324 Jameston Drive                                        KEVIN HAGER

Flower Mound, Texas 75028                     kevin_hager@yahoo.com

 

Pre-Sales Engineering – Solutions Architect – Technical Account Management

OBJECTIVE:

An experienced professional with excellent managerial, project planning, and technical skills seeking a challenging position within a dynamic growth-driven environment where I can apply proven leadership in deploying products and innovative solutions while developing strong business relationships.  Proven experience with start-up organizations and in traditional business environments including Service Providers, Enterprise and Channel Sales.

 

EDUCATION: Master’s Degree, University of Dallas – MBA

Bachelor’s Degree, De Vry - BSEET

ACCOMPLISHMENTS:

·   Managed third-party vendor hardware and business-relationships for Interactive Intelligence contact center solution products including Servers, VoIP Gateways, Session Border Controllers, IP phones and Headsets. Managed partner-based third-party interoperability program.

·  Led technical sales to establish and maintain ongoing business relationships for AudioCodes Global Channel Partners and OEMs including product integration and private branding.

·  Architected Unified Communications solutions to Enterprise Customers and Service Providers to deploy AudioCodes extensive array of VoIP networking products.  Drove UCaaS (Unified Communications-as-a-Service) deployments using AWS cloud services for contact center customer deployments using Openstack virtualization.  Drove VMware-based OSS/BSS deployments for managing large groups of network endpoints in a SKYPE-for-Business network for the NSA dep.

·  Managed the certification and deployment of AudioCodes products into the Federal government (DOL, DOJ, IRS, NSA) and U.S Department of Defense (DISA) networks.

·  Led responses to large RFPs from AudioCodes service providers and Health-Education-Government customers. Provided detailed quotations for AudioCodes customer solutions/deployments.

·  Led AudioCodes Proof-of-Concept initiatives in customer labs and networks.  Project-Managed initial trial deployments of VoIP Network solutions and first-article testing verification and validation.

·  Provided technical consultation for NextPoint (now GenBand) customers to architect solutions utilizing session border controller, and network session management and provisioning solutions for managing VoIP networks targeting service providers, enterprise and channel partners for on-prem and global peering solutions.

·  Significant contributor to the launch, sales and marketing of Carrius Technologies (now MetaSwitch) softswitch-enabled Service Delivery Gateway (SaaS) product for delivery of network and enterprise applications to VoIP, MSO, Fixed-Line and IMS networks creating sales in excess of $40 million in revenues over 4 years resulting from the initial launch of the Carrius gateway product for North America, LATAM, APAC and EMEA opportunities.

·  Managed the North American launch of the DSLAM product at Samsung Telecommunications - Americas for deployment into Tier-2 Service Providers. Defined the Samsung NG-DSLAM product strategy and marketing plan resulting in sale of >$40M revenue to COVAD networks.  Drove the implementation of Bellcore/Telcordia OSMINE requirements into the DSLAM product to support DSL deployment to telco customers and the certification testing in the Bellsouth Lab

·  Developed products and technologies over more than 10 years with increasing responsibilities and roles at DSC Communications later acquired by Alcatel.  Promoted to Principle Engineer with responsibility for Product Marketing of the newly-conceived softswitch product.

AWARDS:

 

Individual Contributor to advanced technology team that developed patents that established new methods and technologies for SS7 and Intelligent Networks that enabled converged voice and data networking solutions within fixed, wireless and packet-based networks.

 

TECHNICAL EXPERTISE:

Telecom:	SIP, VoIP, VoLTE, Skype For Business, Contact Centers, Voice Mail, XMPP, H.323, SS7, ISDN
Cloud:	Multi-tenant cloud-networking Amazon Web Service,  NFV, SDN
Networking:	MPLS, LAN/WAN, Switching/Routing, xDSL, Wi-Fi, 4GLTE Mobility
Network Management:	OSS, BSS telco operations support, REST API zero-touch-provisioning, SNMP
VoIP QoS Monitoring	RTCP-XR, SCOM, MOS
Virtualization:	VMware, Openstack, KVM

EXPERIENCE:

Interactive Intelligence                     Sr. Product Manager – Contact Center                                         2015 – 2016

Responsible for Contact Center product management for all sectors of Interactive Intelligence business lines for both manufactured and third-party hardware including servers, IP Phones, headsets, media gateways and session border controllers. Managed strategic relationships with hardware-technology partners/vendors.

 

AudioCodes       Pre-Sales Engineering , Solutions Architect, Federal Project Manager        2008 – 2015

Worked with Service Providers, global partners and Enterprise organizations to deploy Unified Communications (UC) solutions with VoIP gateways, IP phones and SBCs.  Crafted VoIP solutions for enterprise and SIP Carrier Networks (including MNOs) utilizing session border controllers that provided SIP Trunking at the edge, at the core and with cloud-based deployments.

·   Architected network solutions deploying AudioCodes Session Border Controllers (SBC), Network Element Management, Network QoS Monitoring, IP Phones and Media Gateway products.

·   Drove deployments of media gateways for branch interoperability with pre-existing customer devices including PBXs, and IP-PBXs including interoperability with AVAYA AURA Session Manager and Communications Manager, and CISCO Call Manager.

·   Worked with Verizon product management for VCE and VoLTE deployments including the certification of phones, gateways and IADs in the Verizon lab.  Responded to major IRS RFP effort with Verizon to transition from TDM infrastructure to VoIP.

·   Drove cloud-deployments for virtualized session border controllers for contact center network deployments via Amazon Web Services using OpenStack and VMware virtualization.

·   Drove zero-touch provisioning deployments for managing network endpoints via the REST API that included network management virtualization using KVM, VMware and HyperV.

·   Supported NFV/SDN customer-initiatives for AT&T virtualized cloud deployments (Project Gamma).

·   Researched Software Defined Network initiatives that encompass core SDN networking models based upon a centralized control plane architecture utilizing an Openflow protocol to interconnect SDN controllers and the underlying network infrastructure that may include the Open-Source OS (OSON).

·   Performed field trials and interoperability for various MSFT LYNC and Skype-For-Business solutions including Survivable-Branch-Appliances, LYNC Phones and Session Border Controllers including qualification testing with the US DoD.

·   Drove deployment of E-911 network solutions with AT&T, Airbus DS Communications (formerly Cassidian) and 911 Enable (Microsoft LYNC) utilizing ESInet VoIP/Cloud network architecture based upon NENA standards.

·   Drove SBC solutions for Far-End Network NAT traversal using ICE/STUN/TURN networking solutions utilizing VoIP endpoint registrations for secure network access through Network firewalls that ensures  VoIP security (pin-holing) for RTP/SRTP media.

·   Drove solutions for remote branch survivability including network resiliency and failover to TDM networks.

·   Managed relationships with Federal government (DOL, DOJ, IRS, NSA) and U.S Department of Defense (DISA) partners  including AVAYA, CSC, Interactive Intelligence, Northrup Grumman,GenBand, Unify and NEC.

NextTone Communications (now GenBand)          Technical Sales Consultant                             2006 – 2008

·  Technical consultant in pre-sales role supporting the Americas sales teams developing Session Border Controller (SBC) solutions and strategies for NextPoint’s service provider customers for deploying SIP Trunking into their Fixed-wireline and IMS networks. Managed transitions from pre-sales to product installation and deployment.

·  Developed solutions for providing interoperability between H.323 networks and SIP Trunking.

·  Conducted field trials and interoperability initiatives with tier 1/2 service providers and network partners including XO, Century Link and Sprint.

Carrius Technologies (now MetaSwitch)              Sales Engineer / Solutions Architect           2004 – 2006

·  Headquarters sales role supporting international sales team accounts in Latin America, Europe, and Southern Asia.

·  Deployed SIP/H.323-enabled VoIP gateways delivering advanced voice applications over VoIP, Fixed-Line and Wireless networks.

·  Engineered product solutions for messaging, prepaid/postpaid billing, conferencing, VoIP transcoding, call center technology, and other VoIP enabled voice applications interworking.

·  Led interoperability testing initiatives for Carrius’ gateway product leading to lab/field trials and deployment.

Samsung Telecommunications America            Sr. Product Manager: NG-DSLAM                2002 – 2003

·  Pivotal role developing requirements and product roadmap for introducing and launching next-generation NG- Prepared product launch for ADSL internet access device (IAD) CPE.

·  Developed business case and marketing campaign.

·  Introduced and qualified DSLAM/Access Gateway product from Eastern Asia to North American market.

·  Managed new product introduction efforts with major US telecom service providers including AT&T, SBC, and Bell South.

·  Led GR-303 product certification for NG-DSLAM Access Gateway for Lucent/Nortel Class-5 switches.

·  Drove UL/FCC and NEBS and OSMINE certifications for compliance to North American standards.

Broadband Gateways, Inc.,                 Product Director and Systems Architect                       2000 - 2001

·  Systems Architect that brought key knowledge base to Start-Up Company that developed customer broadband xDSL and CableLabs (DOCSIS) Internet access Devices (IAD).

·  Drove the development plan to architect and design the IAD product.

·  Led the development of the product roadmap and presented to investors and key partners including SPs and MSOs for buy-in of the BGI product portfolio.

·  Led development team to develop Res/Small Business IAD that provided voice (VoIP, VoDSL) and data networking for WiFi 802.x and LAN interfaces..

·  Key role of technical spokesman for company for annunciating product architecture, functionality, content.

·  Initiated /administered the Intellectual Property Program including negotiating contracts and software licenses.

·  Developed requirements and represented the company within industry Standards/Consortiums.

·   Key contributor at DSL Forum, IETF and ATM Forum to introduce voice over broadband technology including configuration and management and signaling.

Alcatel (now Nokia)                         Advanced Products Manager – Principle Engineer                              1998 – 2000

·  Product Marketing Manager for developing requirements and deploying the Alcatel USA Softswitch.

·  Developed entrant strategies and business cases with telco planning organizations at SBC, Ameritech, Verizon and Bellsouth for introducing voice & data solutions into Telco networks over IP and ATM network infrastructure.

·  Developed requirements for Softswitch to route voice and data applications to core switching elements.

·  Developed product requirements and product roadmap for Class 4 and Class 5 Softswitch replacements and focused development resources to develop next-generation switching solutions.

·  Marketed new technologies and network solutions to Telco customers (ILECs) that evolve existing PSTN networks to next-generation packet-base networks with switching, signaling and management solutions.

·  Drove standards development for incorporation into company product portfolio including the ISC, MSF, ATMF, IETF, ETSI, ITU and ANSI T1S1.

DSC Communications (acquired by Alcatel 1998) Strategic Product Planning & Development  - Sr. Staff Engineer                1994 –1997

·  Performed competitive analyses to establish business cases for new product development for switching products including Class-4 Tandem switches, STPs and SCP/Service Nodes.

·  Developed strategies to incorporate IN technologies with Switching in a distributed architecture to separate call control and services from the network physical and transport layer.

·  Developed methods for managing and distributing network services through the telco OSS network management and element management layers.

·  Developed new features for Class 4 circuit switches and applications for signal transfer point (STP) products.

·  Prepared detailed responses to RFx’s for next generation voice over packet and converged voice/data network

Prior work experience available upon request